Content Strategy to the Rescue! – InfoDevDC Meetup

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Content Strategy to the Rescue!

Tuesday, September 22, 2015, 6:00 PM to 7:45 PM

OPOWER

1515 N Courthouse Road, Arlington, VA

6:00 Networking
6:30 Presentation
7:30 Post-meetup social time

To be successful, content creation must be part of a larger business solution that is relevant to an audience. But how do we go about identifying that solution to begin with? How can we rally support to our cause and build out a solution that will attract, engage, and convert traditionally isolated users to large-scale, sustainable, knowledge-sharing practices?

Come hear about how Opower’s Knowledge Management team is using their content strategy powers to tackle their biggest content strategy project to date: breaking down operational knowledge silos to enable consistent knowledge sharing at scale.

You will learn:
• Useful techniques for breaking even the largest and most villainous content problems down into manageable chunks.
• Guidelines for sustainable content creation and collaboration.
• Guidelines for policies that your team can use when creating reusable content for large groups such as templates, workflows, hierarchies, and other resources.

About the Speaker

Theresa Rogers is a technical writer on Opower’s Knowledge Management team, where she creates technical documentation and knowledge management solutions supporting Opower’s and internal operations. Theresa has more than 12 years of experience writing software documentation and designing knowledge management solutions. Her diverse experience prior to Opower includes teaching English at Mae Fah Luang University in Chiang Rai, Thailand, as well as numerous writing projects around the D.C. Metro region. She loves content reuse, fiery grammar debates, and creating beautiful and logical user experiences infused with whimsy.

Jumping into a Leadership-Focused Content Strategy with Four Left Feet – InfoDevDC Meetup

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Register on the InfoDevDC Meetup site.

Jumping into a Leadership-Focused Content Strategy with Four Left Feet

Tuesday, March 24, 2015
6:30 PM

OPOWER

1515 N Courthouse Road, Arlington, VA

Join us at 6:30 for networking and a presentation at 7:00. Our speaker this month is Liz Herman.

Jumping into a Leadership-Focused Content Strategy with Four Left Feet

Hear it from the horse’s mouth: how one woman moved halfway across the country to take a new leadership position and quickly found herself receiving assignments instead of giving them.

Learn how Liz Herman had to adjust her sugar-cubes-and-carrots leadership style to reinforce her management position. Canter along with her as she talks about the ups and downs of maneuvering office politics and how implementation and execution of a leadership-focused content strategy led her to success…. Or did it?

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About the speaker

Liz Herman, PhD, PMP, CPTC, is a long-time technical communicator who applies the disciplines of technical writing, teaching and training, and knowledge management to her work. She is a Senior Member of the Society for Technical Communication (STC), is currently serving as the First Vice President for STC’s Washington DC Baltimore Chapter, and is Chair of STC’s Intercom Editorial Advisory Board. Liz works for Battelle in its Health and Analytics business unit.

Special thanks to Opower for sponsoring this month’s event!

Register on the InfoDevDC Meetup site.

InfoDevDC Meetup — Getting Organized: Practical Guidelines for a Scalable Project Architecture

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Join us as we partner with InfoDevDC for Getting Organized: Practical Guidelines for a Scalable Project Architecture, featuring speaker Richard Rabil, Senior Technical Writer at Opower and STC WDCB member.

Register on the InfoDevDC meetup group event page
https://www.meetup.com/InfoDevDC/events/205602462/

A description of his presentation appears below.

There is an abundance of information on the web about the features and capabilities of sophisticated documentation tools (such as MadCap Flare and Adobe RoboHelp), and yet many of these resources seldom include an in-depth analysis of one the most obvious challenges that writers face: no matter how powerful a tool is, we still need to set up and maintain a scalable system for the hundreds of files we inevitably create.

As the sheer number of topics and deliverables maintained by a documentation team grows, it becomes increasingly important to develop a system of content management that is well-organized, relatively consistent, and optimized to support long-term expansion and maintenance. In this presentation, I’ll provide some practical guidelines and techniques for designing a scalable project architecture. While the underlying principles I will be discussing are tool-agnostic, there will be an emphasis on creating scalable projects for help authoring tools (specifically I will use MadCap Flare for my illustrations). You will learn:

  • Practical ideas for organizing projects and folders at the right level of granularity, with team collaboration and scalability factors in mind
  • Guidelines for establishing and abiding by naming conventions for different types of content
  • Guidelines for policies your team can use when creating reusable content such as graphics, CSS, snippets, and other resources