STC Online Certificate Courses

Online Courses

STC offers multiple online courses where participants can earn a certificate of successful completion. The courses are generally divided into 90-minute sessions and presented live online over several weeks. Participants must log in for all sessions to earn the certificate.

To participate in an online course, you must be able to access Moodle, STC's virtual course management site, and Adobe Connect, STC's online meeting space. You can test your Adobe Connect connection. Adobe Connect is a standard web seminar tool (no separate download required) and all you need is a reliable Internet connection and phone line, or a computer with VoIP capabilities. If you cannot access Adobe Connect and/or Moodle, then you will not be able to successfully complete an online course.

For questions about registration and payment, please contact email hidden; JavaScript is required.

Each course is offered separately and includes five to eight sessions. To obtain a certificate of attendance, participants must log in for each of the sessions.


Members $595 each
Not Yet Members $995 each
Student Members $295 each
Note: Cost is transferable to another certificate course but is not refundable.

A discount is available for additional attendees from the same company. For these special prices, please contact email hidden; JavaScript is required.

Note: Online registration closes two business days before the first class in each course.

Technical Communication for Engineers

Leah Guren and Hillary Hart | Online Course

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13 January-17 March 2015 (Tuesdays) | 11:00 AM-12:150 PM EST (GMT-5, GMT-4 after
8 March)
For information about this course, see our earlier post about it

Tech Comm 101

Leah Guren, Cow TC | Online Course

14 January-25 February 2015 (Wednesdays) | 12:00-1:30 PM EST (GMT-5)

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Technical communication is an exciting and challenging career that offers unlimited opportunity for professional development. But to succeed, it's not enough to learn a desktop publishing or Help Authoring Tool—you need to master the analysis process. This is a thinking person's dream career!

TechComm 101 is the fastest, most efficient way to jump-start your career in technical communication. It covers key theory that you can immediately apply to your work, as well as giving you the skills you need to continue to learn and grow. Each element of theory is presented with hands-on exercises, real-world examples, and plenty of discussion. The course is sure to leave you feeling enthusiastic and well-prepared to get started in the field.

Producing Effective Video Documentation

Matt Sullivan | Online Course

15 January-19 February 2015 (Thursdays) | 2:00-3:00 PM EST (GMT-5)

Matt Sullivan has provided a short video introduction at

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What does it mean to produce video documentation, anyway? What makes it effective? There are a number of tools, methods, and production techniques that make up the answer to that question. Depending on who has requested the video documentation, how will it be used, and the timeframe and expense to accomplish the project, you might be "asked" to produce the video using a video or webcam with QuickTime or other software; a tool for enhancing PowerPoint presentations like Adobe/Articulate Presenter products; screencasts or webinar recording software like Adobe Connect, WebEx, or GoToMeeting; interactive simulation software like Captivate; or working with interactive 3D.

This six-week course provides exposure to each of these methods, with best practices provided by Matt Sullivan, who teaches video techniques and technical communication online as a core part of his business. In addition to the topics listed above, you will learn proper techniques for audio recording and editing, video lighting, and publishing to a variety of servers and formats.

Last Chance to Register for First Course at STC Summer School

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STC Summer School starts on Tuesday, 3 June, so now's your last chance to sign up for the first course, Developing Effective User Documentation, presented by Sharon Burton.

STC Summer School helps you gain the skills and knowledge you need to advance your career. Each multiweek, online course is taught by a leading instructor and provides the opportunity for you to explore a subject in-depth. You'll learn directly from the instructor and also exchange ideas and tools virtually with the other participants.

See below for details on the first session and check out the full schedule in the sidebar to the right. Be watching your email for future emails to highlight each session individually.


Developing Effective User Documentation
Presented by Sharon Burton
Tuesdays/Thursdays, 3 June-19 June
10:30 AM-Noon EDT (GMT-4)
Members: $595; Nonmembers: $995; Student Members: $295

Developing user documentation is not simply documenting everything on the interface, nor is it documenting every task the user can possibly do with the product. And whatever we develop must ship on time and fit in the budget for the project. This six-week online class provides specific ways to meet all these needs and not make you crazy in the process.

Developing user documentation is not simply documenting everything on the interface, nor is it documenting every task the user can possibly do with the product. And whatever we develop must ship on time and fit in the budget for the project.

Our users need content that supports them in their tasks and helps them understand, regardless of their level of experience with this product. Our management needs something that meets the deadlines, is within budget, and reduces customer support calls. Our customer experience team needs content that delights our customers so they'll purchase from us again.

This six-session online class with Sharon Burton provides specific ways to meet all these needs and not make you crazy in the process. Learn what "”"delightful" user documentation is and how to create it, how to plan meeting deadlines and deliverables, and how to meet the cost requirements of your company.


Full Summer School Schedule

Developing Effective User Documentation
Presented by Sharon Burton
3 June-19 June

Project Management and the Technical Communicator
Presented by Liz Herman
11 June-23 July

Minimalist Writing
Presented by Bernard Aschwanden
7 July-18 July

TechComm 201
Presented by Leah Guren
9 July-13 August

TechComm 101
Presented by Leah Guren
10 July-21 August

TechComm Manager
Presented by Saul Carliner
15 July-31 July

Producing Effective Video Documentation
Presented by Matt Sullivan
5 August-9 September

Check out other classes to be scheduled at

STC Introduces a New Certificate Course in January on Usability Testing

STC is introducing a brand-new certificate course in January, plus bringing back one of our most popular courses as well!

Members have asked us for more in the area of usability, so we’re pleased to offer Usability Testing Essentials: Hands-on Workshop and Best Practices, presented by Carol Barnum every Tuesday from 8 January through 26 February, from 10:30 AM-Noon EST (GMT-5).

Also on tap is the popular TechComm Manager, presented by Saul Carliner, every Thursday from 10 January through 14 February, also 10:30 AM-Noon EST (GMT-5). If you’re looking to step up into a management role, this course is for you!

Usability Testing Essentials: Hands-on Workshop and Best Practices?

Presented by Carol Barnum
Tuesdays, 8 January-26 February
10:30 AM-Noon EST (GMT-5)

Whatever job you hold, user experience is (or should be) a part of it. That’s why usability testing is such a good fit for technical communicators. We are the voice of the user, so why not also be able to share what we learn from users by observing how they work with our products? We learn from them, educate ourselves and other product stakeholders about who our users are and how they interact with our products, and make our products better as user experience improves.

Whether you are self-taught, unschooled in the topic, or looking to upgrade your skills, this certificate course will take you step by step through the process of planning and conducting a test, analyzing the results, and reporting them-with the goal of educating yourself and other stakeholders on the user’s experience and advocating for more testing, more often.

TechComm Manager

Presented by Saul Carliner
Thursdays, 10 January-14 February
10:30 AM-Noon EST (GMT-5)

Effectively managing a technical communication group involves a unique set of skills: clearly communicating expectations regarding a job, effectively evaluating performance, developing and communicating a strategic vision for your group, making a business case for proposed projects, and selling the services of your group. TechComm Manager helps you develop these skills.

This certificate program develops these skills through a combination of discovery exercises (which leverage your existing knowledge), formal presentations (which describe the “must knows”), and action planning segments, which give you a chance to consider how you’ll apply what you learned back on the job.

Don’t forget about STC’s live Web seminars, too!