Event: Evolving Doc Standards in Agile Environment AND the Customer Experience

Want to know what the current thinking is among those who codify our profession? Ever wonder who those people are who define the ISO standards? Our chapter will host the ISO group while they’re here in D.C. for their collaborative work on technical engineering and documentation standards.

Come meet some ISO members and hear two STC fellows who are part of ISO: Carolyn Watts and Annette Reilly. Carolyn will speak on the customer experience and why it matters, and Annette will discuss her work with ISO on developing standards for technical documentation in the agile environment.

Location: Gaithersburg Hilton
620 Perry Parkway
Gaithersburg, Maryland, USA, 20877
301-977-8900
https://www3.hilton.com/en/hotels/maryland/hilton-washington-dc-north-gaithersburg-GAIGHHF/maps-directions/index.html>

To register: go to EventBrite at

https://www.eventbrite.com/e/two-talks-in-one-the-customer-experience-what-is-it-and-why-should-i-care-and-an-update-on-tickets-874855717

STC Webinars in July 2009

Designing and Implementing Embedded Help

presented by Nicky Bleiel
Wednesday, 15 July, 1:00–2:30 PM

Embedding Help into your software application is the ideal way to give users relevant information exactly when they need it, making them successful and increasing the usability of your application. Learn how to integrate and deploy a dynamic, embedded Help pane that displays relevant information as the user navigates the interface. Best of all, this type of Help pane can be replicated by many without a custom implementation.

Today’s Agile Documentation

presented by Megan Leney
Wednesday, 22 July, 1:00–2:30 PM

This live web seminar explores recent trends in Agile, how documentation teams at Symantec apply current Agile thinking in their day-to-day work, and findings from a survey of Agile documentation team members. Hear what is working well and which best practices contribute most to the successful integration of Symantec’s documentation teams into the Agile process.

Converting Readers from Casual Subscribers to Devoted Followers: Best
Practices for Blogging

presented by Tom Johnson
Wednesday, 29 July, 1:00–2:30 PM

Making your blog influential requires you to give consideration to some best practices for blogging. Beyond search engine optimization, readability, and format, these best practices include crafting posts with story, revealing appropriately, and connecting with users through an engaging voice.

For more information on these web seminars, contact Elreatha Matthews, Education
Manager, at email hidden; JavaScript is required or by phone at +1 (571) 366-1903. To register for a live web seminar, visit STC’s website: https://www.stc.org/live-webinars