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Events Calendar

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Integrate Social Media in Your Technical Communication

12 Nov 2020 @ 7:00 pm - 8:00 pm EST

chart of popular social media icons.
How to Leverage Social Media in Your Technical Communication


Many companies focus on social platforms for marketing. Social media and social search platforms provide opportunities to illuminate customer pain points, inform customer preferences, and opportunities to receive real-time feedback. Technical communicators with the ability to adopt social media into the planning, creation, and review phase of content planning find it to be an invaluable resource. Find out how to integrate social media platforms into your technical communication systems and processes.


Shawneda Crout has over twenty years of customer support and content creation experience and advocates that clear, effective communication happens at the crossroad of content and design-thinking. Building websites and business plans for her friends for fun helped her to learn the “ins and outs” of publishing books and brand communications; Earning a Masters of Arts in English, Technical Communication supercharged her communications superpower. When Shawneda is not providing solutions in a tweet, you can find her spending time with her daughter, or working on her handbound book business.


This webinar will be offered through the GoToMeeting platform and will be recorded. You can attend either through the free GoToMeeting app on your mobile device or in a browser. You will receive connection information via email at 12 PM ET on the date of the webinar. If you do not receive it, please contact events@events.stcwdc.org.

Webinar Host: Tavia Record

President and Professional Development Program Manager

STC Washington, D.C.-Baltimore Chapter


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