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Curating Content: Designing Wiki Solutions that Scale
23 Jan 2014 @ 5:30 pm - 7:30 pm EST
After three years of growth, Opower’s internal wiki has transformed from an Engineering and Product Team resource of a few hundred pages to a 20,000+ page knowledge repository for nearly all the groups at the company. Even with less than 400 users, the wiki regularly received 120,000+ page views, 17,000+ visits, and 600+ new pages a month. All our metrics pointed to a thriving wiki. However, our wiki garden was turning into a bit of a jungle.
A jungle may be a fantastic place for open growth and collaboration, but let’s face it…nobody should have to go on an expedition to find a basic product requirement. In addition, as our wiki scaled to match the hyper growth of our company and products, we learned that information credibility and accessibility were becoming issues for our users.
In this session, you’ll learn how Opower diagnosed these problems and built a new resource called the “Body of Knowledge” within the wiki to make it easier for different teams to find the content they needed the most.
ABOUT OUR SPEAKER
Rebecca Glassman has 14 years of experience writing software documentation, leading teams of technical writers, and designing knowledge management solutions. At Opower, in her role as Senior Management of KM, Rebecca manages Opower’s technical writing team, architects the company wiki, and champions tools and processes that help Opower employees share their knowledge.
Working with 90 utility partners and serving more than 20 million consumers across eight countries, Opower is a leading provider of cloud-based software to the utility industry. Opower’s platform uses big data analytics and behavioral science to enable utilities to achieve energy outcomes, including energy efficiency, customer engagement and demand response. Founded in 2007 and privately held, Opower is headquartered in Arlington, Virginia, with offices in San Francisco, London, Singapore, and Tokyo. For more information, please visit https://www.oracle.com/industries/utilities/ and follow us on Twitter at @Opower.
6:30-7:00 Registration, networking, and a light meal
Building doors are locked as of 6 p.m. but we will have a representative at the door to let you in between 6 and 7 p.m. If you arrive after 7 p.m., call Carolyn at 301-275-4592 to let her know you are outside.
Although we would love to see you in person, live remote attendance is available through Adobe Connect. After you register, you will receive the URL to access the live presentation in your confirmation email. We will also record the presentation and all registered attendees will receive a link to the recording.
8:00-8:30 Q&A and a quick tour of Opower’s cool office space