← April
June →
Event List Calendar
SunMonTueWedThuFriSat
5
2013 Technical Summit in Atlanta
6
2013 Technical Summit in Atlanta
7
2013 Technical Summit in Atlanta
8
2013 Technical Summit in Atlanta
14
Making Documents Accessible and Section 508 Compliant
iCal Import

Calendar powered by The Events Calendar PRO

See You in Atlanta!

From the STC Office…

Photo of Atlanta, Georgia skyline

Atlanta Skyline


Join Us for the 60th Anniversary Celebration Party!

All attendees are invited to join us for the 60th Anniversary Celebration Party on Monday evening starting at 8:00 PM. This free event (with cash bar) features The Rough Drafts playing live music, plus karaoke during band breaks. Our thanks to the STC Atlanta Chapter and the 60th Anniversary Committee for planning this event!

Register for Honors Banquet, Closing Lunch On-site

Attendees are still able to register for both the Honors Banquet and the Closing Lunch on-site, but you must do so by Noon Monday for the Honors Banquet and Noon Tuesday for the Closing Lunch. See the Registration Desk. Tickets will not be sold at the door for either event! And don’t forget that the Honors Reception, preceding the banquet, is open to all attendees. See your program for times and details.

The Summit and Social Media

The 2013 Technical Communication Summit is using lanyrd.com to provide online access to detailed program and schedule information, speaker and attendee social connections, and much more. Read more information on STC’s Notebook, or visit the STC Summit Lanyrd site and get started!

We invite all attendees to tweet from the events and sessions as well! Please use #stc13 when tweeting so others can follow the Summit from afar. We have a widget on the Summit website collecting all related tweets, so please tweet away!

Finally, a few presenters have uploaded their slides to SlideShare. Check them out on the Summit SlideShare website.

QR Codes at the Summit

STC will have multiple QR codes for you to use at the Summit with your mobile devices. We’ve added the codes to our badges to make it even easier to connect (pick up a sticker at the Registration Desk if you wish to cover it up). We’ll have a QR code on every room sign linking to the session evaluation surveys. And you’ll find a QR code in your program linking to the Proceedings as well.

2013 Summit Proceedings

The Proceedings of the 2013 Summit is available for download in PDF form. Proceedings is a collection of papers from presenters at the Summit who provided them for the publication.

Thanks to Doc-To-Help for compiling the papers for Proceedings! Doc-To-Help is also providing a flash drive with the publication at the Summit; pick one up at the Registration Desk. You can also see the conference program for a QR code to access Proceedings on your mobile device.

2013 Summit Program

The official program for the 2013 Summit is also available to download in PDF format. The program contains the full educational schedule, plus information on vendors, special events, networking and more. Each attendee will also receive a printed copy of the program at the Registration Desk.

EmailPrintFriendlyTwitterFacebookLinkedInPinterestWordPressAmazon Wish ListTumblrTechnorati FavoritesShare

White Paper: Prioritizing Process Documentation

This paper focuses on the importance of prioritizing processes before creating a project schedule. Process documentation projects start with a long list of events, tasks, and activities that need to be documented. This list can seem initially overwhelming, but by clearly defining the objectives of the project, it is possible to prioritize the items on the list.

Filtering the list based on project objectives can identify the processes that are likely to have the most impact when improvements are made. For example, if one of the objectives is to increase customer satisfaction, the processes that are visible to the customer need to be identified. The focus can then be on these processes and their supporting activities. Filtering can identify processes that:

  • Are redundant because they are already covered by another process
  • Provide low ROI (return on investment)
  • Score low in customer satisfaction
  • Cause frustration to the staff

The above list provides examples of criteria that can be used to prioritize and filter the list. Each project will have its own unique set of criteria based on its objectives.

Benefits of Prioritizing Documentation

Documenting every process without first obtaining knowledge of its properties and value to the overall objectives can make it difficult for the team to focus and can waste valuable time. These are some of the benefits of prioritizing the list before starting documentation:

  • Saves time and effort by documenting only the processes that contribute to the objectives of the project; avoids spending time on low priority or redundant processes.
  • Provides a clear and consistent sense of purpose among participants because the list has been prioritized with the help of stakeholders.
  • Enables the success metrics of each process to be aligned with the overall objectives because processes have been prioritized based on the objectives of the project.
  • Fosters informed and valuable team participation and feedback because participants understand how each process contributes to the objective.

Facilitating a Filtering Session

The simplest way to create a prioritized list is to bring together the process team, project sponsors, and process owners and facilitate a filtering session. The goal of the session is to filter the list of processes based on a defined set of criteria. The criteria can be simple or complex. One option is a simple exercise in which participants plot processes on a two‐dimensional chart (for example, effort against value). Another option is to work with a more comprehensive matrix that takes multiple objectives into account.

The discussion in the session should remain high‐level; the exercise does not require the team to go into the details of each process, but simply to first define the criteria and then to weigh each process against those criteria. This will meet the goals of the filtering session and allow the project to move forward with clearer focus.

Conclusion

Process documentation projects require enthusiastic participation from the project sponsors, process owners, and the staff involved in the process. Keeping the attention of a large group of people through delays and changes can affect the quality of their participation and consequently, the quality of the project. Prioritizing is one of the ways to mitigate this risk.

EmailPrintFriendlyTwitterFacebookLinkedInPinterestWordPressAmazon Wish ListTumblrTechnorati FavoritesShare

STCWDCB Competition Awards Banquet and Networking Night a Smashing Success in Washington D.C.!

This blog post is republished with permission from the author, our own Ugur Akinci. Read the original post on his blog Technical Communication Center - Technical Writing & Communication Tips, Tutorials, and Trends at http://www.technicalcommunicationcenter.com/2013/03/14/stcwdcb-competition-awards-banquet-and-networking-night-a-smashing-success-in-washington-d-c/

STC Washington D.C. – Baltimore Chapter (STCWDCB) had a successful Competition Awards Banquet and Networking Night yesterday (13 March 2013) at Carmine’s, one of the premiere Italian restaurants in Washington D.C.

The winners of the chapter’s 2012-2013 Technical Communication Summit Awards were honored for their superior work. It was a great uplifting occasion, a unique opportunity to appreciate some of the best examples of technical communication while enjoying great food and sampling Carmine’s delicious house wine.

Here is the full list of all the winners.

On display were all the competition winning documents, including a web site that displayed on the flat-screen monitor. The  guests could get their hands on some of the best work in our profession, appreciate their quality, and read snippets of what our judges had to say.

It surely was a magical night and a great opportunity to broaden our network and make new friends.

Here are some selected visual highlights from the banquet and awards ceremony:

If you weren’t there we hope you can join us next year…

Best of Show award winners Lisa Hylton (L) and Scott Tillett (R) of National Technology Transfer Center (NTTC) – Washington Operations receiving their award from Carolyn Kelley Klinger (middle), STCWDCB Past President, for their publication From Research to Reality — A Missile Defense Agency Technology Applications Report. The exquisite publication was as close to anyone will ever get to a flawless printed document. Other members of the winning team are Joe Singleton and Joan Zimmermann who unfortunately couldn’t make it to the banquet. Fantastic job NTTC!

The winning contest entries were on display for the appreciation of the banquet participants.

The chapter judges were delighted to receive so many high-quality entries this year…

Viqui Dill, our chapter’s indefatigable Social Media Manager and a competition judge, did a wonderful job as MC during the icebreaker opening of the banquet.

Members of the Best Student Entry Team from Thomas Jefferson High School for Science and Technology in Virginia were among those honored at the banquet. Team members included Rachel Chuang, Esther Wang, George Wang, Tina Ju, Kinsey Moser, Allison Wang, Zeming Lin, Pali Singh, Melanie Kim, Jacqueline Speiser, and Stephanie Melendez. The award winner Teknos: The Journal of Science, Mathematics, and Technology is the kind of publication that should be studied and emulated by all technical publication teams across the country. John Woodwell, the faculty sponsor, said the reason why the team participates in the contest frequently is because of the high-quality feedback and review notes that they receive from hard-working STCWDCB judges.

Rebecca Jung of Westinghouse Electric Company received her Award of Excellence for Guide for Effective Corporate and Technical Writing. Good job Rebecca!

Mary Saunders, Nancy Mulé, and Tiffany Newland of American Woodmark Corporation receiving theirAward of Merit for Work Center Manager Online Help. Mary Saunders, our chapter’s Secretary, has also served this year as a competition judge (many thanks!).

Another proud and happy winner: Lauren Anthone of National Cancer Institute (NCI) accepted her Award of Merit for National Cancer Institute Clinical Trials Reporting Program Registration Site User’s Guide.Lauren, well done!

Veteran technical communicator and long-time chapter leader Charlotte Glenn received her well-deserved STC Distinguished Chapter Service Award from our Past President Carolyn Klinger. For this competition, Charlotte Glenn also served as Competition Co-Manager and Entries Manager. Charlotte, thank you!

Another STC veteran, Annette Reilly, performed superbly and did all the heavy lifting as our Competition Manager. Annette, thank you!

Our Past President Carolyn Klinger sharing a tender moment with her friend Viqui Dill as she presented STC Distinguished Chapter Service Award for Viqui’s tireless volunteer work on behalf of our members. Viqui, thank you!

Also receiving the prestigious Distinguished Chapter Service Award in absentia was Eric Anest, our Chapter Past Treasurer and an all-around good guy. Eric, thank you!

Did we mention that Carmine’s got the best pasta in the whole wide world?!

View all the photos on our Flickr account.

EmailPrintFriendlyTwitterFacebookLinkedInPinterestWordPressAmazon Wish ListTumblrTechnorati FavoritesShare

A Tech Writer Goes Fluffy: How to Transition from Tech Comm to MarComm Writing

This is an STC recorded Webinar. Price: $59.00
Order from http://access.stc.org/iMISPublic/Core/Orders/product.aspx?catid=7&prodid=191

joe_staples

Overview

What is a technical communicator to do when called upon to write marketing material (also called marketing communication, or marcomm)? Excel, of course, using tips you’ll learn in this webinar to help you apply your existing tech comm skills to new marcomm tasks.

Are you one of the many technical communicators whose jobs pushed them into marketing communications (marcomm) work? Perhaps you fell into a marcomm role reluctantly (“other duties as assigned”) since you were the only writer available. You might have disparaged marcomm as “fluff” compared to the serious and precise technical communication you were accustomed to creating.

However, as an experienced technical communicator, you bring valuable and directly applicable skills to the task. With a little guidance, these skills can help you rock your marcomm role, turning fluff into engaging, action-inducing substance.

Join Joe Staples in this hour-long webinar, where you will learn why your tech comm skills are a great foundation for marcomm writing (hint: tech comm is marcomm). You will also learn some practical ways to apply these skills to your new tasks.

Presenter Biography

Joe Staples is a senior information architect at Prowess Consulting where he technical markets pieces for some of the world’s largest IT firms. He has a PhD in English and 10+ years of teaching experience, as well as six years of experience developing a range of information products for large businesses. He lives in Utah with his wife, four children, and a dog.

EmailPrintFriendlyTwitterFacebookLinkedInPinterestWordPressAmazon Wish ListTumblrTechnorati FavoritesShare

Patent Careers for Technical Writers, Engineers, Scientists, and Medical Professionals

photo of Steven Oppenheimer
by email hidden; JavaScript is required

[Editor's note: This article was originally published in 2008 in Oppenheimer Communications in six parts. Later, it was published with permission by Harrison Turner of the STC East Bay chapter in two parts: Part 1 and Part 2. I have received permission from Harrison and Steve, to republish this on our site. Thank you both! —Cynthia Lockley]

Steven is currently working as a Registered Patent Agent, USPTO Reg. # 57,418, in Washington D.C. His personal patents site is Oppenheimer Patents


After working more than fifteen years as a freelance technical writer, I discovered another career option that draws heavily on my technical writing background and potentially offers significantly better remuneration.

The purpose of this article is to help technical writers, engineers, scientists (physical, chemical, and biological sciences), and medical professionals decide if they want to explore this option.

What Is a Patent Agent?

Let’s start by defining patent and patent agent.

A patent is a legal document that describes a new invention. It characterizes those aspects of the invention that are "new" or "inventive." A patent has several parts, but the crucial parts are the detailed discussion of the invention (sometimes informally called "the disclosure") and the claims.

  • The disclosure gives a description of the invention in sufficient detail that someone who is well versed in the field could build the invention based on the disclosure.
  • The claims are a section of the patent that, through specific, structured legal language and conventions, precisely indicates the aspects of the technology that the inventor asserts are original, and that should therefore be protected by law as a unique invention.

In the United States, inventors are legally permitted to draft patent applications for their own inventions. Most inventors, however, recognize that an effective patent requires specialized training. As such, they turn to patent attorneys or patent agents, who are licensed to draft, file, and prosecute patents on behalf of inventors.

Drafting a patent application entails gathering necessary information from the inventors and writing the patent application. Patent prosecution entails a legal dance between the patent applicant and the United States Patent and Trademark Office (USPTO). The USPTO typically initially rejects all or most of the claims in a patent application. The typical reason is a prior public disclosure, in the form of a prior patent or other publication that the patent examiner considers to anticipate the claimed invention. In other words, patent examiners argue that someone else got there first. The patent applicants-typically represented by their attorney or agent-may then either amend the patent claims or present factual arguments that the claims are not actually anticipated by prior inventions. Sometimes the attorney/agent does a combination of both, amending some claims while trying to argue around other rejections. This dance can go through one or more rounds, and sometimes goes through administrative appeals within the USPTO.

Both patent agents and patent attorneys are licensed to fully represent inventors in all respects before the USPTO. From the standpoint of patent prosecution, there is no practical difference between a patent agent and a patent attorney. However, a patent attorney can represent an inventor in legal proceedings, which may take place in courts beyond the jurisdiction of the USPTO. Attorneys can also advise inventors about contractual and licensing issues and other legal matters that are beyond the strict scope of patent filing and prosecution. Still, there is a lot of work to be done just in the realm of patent filing and prosecution- more than enough to keep a patent agent very busy.

A patent agent, under the supervision of a licensed patent attorney, may also engage in "opinion" work, giving legal advice to clients about whether their inventions violate a patent claim of another patent (usually from another company or inventor) or whether a competing product violates one of their patents.

How To Become a Patent Agent

Drafting and prosecuting patent applications is not exactly the same as technical writing, but there is significant overlap in the skills. Certainly, it is crucial to be able to work with subject-matter experts (such as engineers or biologists) to gather technical information and to document the information in clear language. Drafting the patent claims also involves legal skills that technical writers must learn.

The United States has strict qualifying limits for patent agents. Although a law degree is not required, you must take a licensing exam administered by the USPTO. To qualify for the exam, you must have significant technical training in a field such as electrical engineering, mechanical engineering, chemistry, biology, physics, or medicine. Studies in mathematics are not acceptable, but computer science is. (A complete list of the allowed technical backgrounds is on the USPTO Web site.)

As such, the patent agent field is wide open to technical writers with the necessary academic training and to engineers, scientists, and medical professionals who want to make a switch and who enjoy working with the written word.

At a minimum, you must have an undergraduate degree or the equivalent in an appropriate field. My college degree was for a self-designed program of study; however, I provided the USPTO with documentation showing that I had essentially completed all coursework for a physics major. That was enough to qualify for the test. For all requirements for the test, go to http://www.uspto.gov/web/offices/dcom/olia/oed/examregist.htm and click the "General Requirements Bulletin" link.

The test consists of one hundred multiple choice questions. (Ninety questions are actually graded, and the other ten are "questions under development.") Studying for the test is an art form. In essence, the licensing test is not technical. If you qualified to take the test, it is assumed that you know something about technology or science. Instead, it is a test on law and administrative issues related to patents. It is very detailed, and the pass rate is not high. In other words, you really need to study for it.

Everything you need to know about patent law and regulations is in a book titled Manual of Patent Examining Procedure (MPEP), which you can download from the USPTO Web site. Unfortunately, it is about 3,000 pages long (really), and it is hard to know exactly what to study. When I took the test, I was able to study old tests, which you can also download from the USPTO Web site at http://www.uspto.gov/web/offices/dcom/olia/oed/pastexams.htm

In 2005, the USPTO switched to an electronic testing system. It no longer publishes recent test questions, and the existing tests (2003 and earlier) become progressively more out of date as the patent law and regulations evolve over time. However, I would not completely ignore those old tests. Although the questions and answers may become dated over time, the types of questions still reflect, at least in a broad sense, the kinds of issues likely to be raised in the future.

You can enroll in patent prep courses or you can mail order them. They are not cheap (expect to spend anywhere from $1,000 to $5,000), but the prep courses may help you pass the test if you are determined to make a career transition. For what it’s worth, I passed the test the first time by studying patent law books and old tests. Here is a link to a site for more advice about studying for the patent agent / attorney licensing exam: http://www.intelproplaw.com/ (Go to the "forums" and find the discussions on patent careers.) [Editors' Note: in 2013, that site couldn't be found. You might try http://patentbarquestions.com/Key_Things_to_Know_for_the_Patent_Bar_Exam.] You can also get advice about patent law from discussion groups on Usenet. (See the newsgroup misc.int-prop.) Here is one site for course materials for the patent bar: http://www.patentpublishing.com/index.html [Editors' Note: in 2013, that site is also dead. Try searching for study material in Amazon.com or Google.]

Career Opportunities as a Patent Agent

I did not immediately land work with a law firm after obtaining my license from the United States Patent and Trademark Office (USPTO). General-practice law firms and intellectual property boutiques seemed to be more interested in hiring recent law school graduates than experienced technical writers. I think the firms are simply not familiar with technical writers because few of us make the transition to patent work.

Patent Agents and Technical Specialists

That said, some patent law firms and general-practice law firms hire technical specialists (people with technical backgrounds) even if they are not licensed patent agents. Often, they are seeking people with advanced degrees , but some are open to candidates with a bachelor’s degree, especially if they also have technical writing experience. Some firms are also interested in people who have extensive experience as an engineer, scientist, or medical professional.

If you passed the patent bar before applying for work-that is, you are a patent agent instead of a technical specialist-you are likely to move ahead of other candidates who are seeking technical specialist jobs. On the other hand, even if you have not yet passed the patent bar, some firms may hire you as a technical specialist. The experience that you gain by working at a law firm can help you understand the legal and administrative issues that you will encounter on the USPTO test.

Experience is another issue. Many law firms want someone who is experienced in drafting claims and prosecuting the patent through the actual award. So, as with work in many fields, landing that first job may take persistence. (In my case, it took about six months from obtaining my license to receiving a job offer.) Once you have experience from that first job, more opportunities will open up.

So the bottom line is that some law firms (and some private corporations that draft their own patents in-house) are open to hiring patent agents or technical specialists. The income potential for licensed patent agents is very good. The salary for a starting position could be the same as that made by senior-level technical writers. A patent agent at two years can make as much as or more than a technical writer at 10 or 15 years. Because the position is licensed, it carries more cachet than nonlicensed technical writing positions.

From Patent Agent to Patent Attorney

If you do land a job with a law firm and decide to pursue a law degree, many firms will reduce your full-time work requirements while you attend law school. They may even help pay your tuition. So becoming a patent agent could allow you to transition from technical writer, scientist, engineer, or doctor to patent attorney. The transition would require a lot of work, but could lead to gratifying financial rewards.

The Washington, D.C. area is particularly fertile for patent work, because so much of patent work involves interaction with USPTO. (For example, it is convenient to be able to meet with patent examiners.) However, most large cities and major high-tech U.S. corridors have law firms that do patent work. Before deciding to pursue a career as a patent agent, you might want to investigate the career possibilities in your geographic area.

It is worth noting that you could become an independent patent agent. Companies typically require that you have experience before they send work your way. However, once you have the experience, you can probably set up shop as an independent consultant.

Working as a Patent Agent

I have been employed as a patent agent for close to two years [as of 2008]. In some respects, I am still learning the job. (There is a lot to learn!) Here are some things that I can share:

Breaks and Pauses

If you work at a law firm, expect to juggle many projects for many clients at the same time. You will not work on one patent; you will work on 6 or 8 or possibly 20. The work tends to be stop-and-go. As a beginner, you will do some work on a project and have it reviewed. A client may send you preliminary information about an invention, you can start researching and writing, and then put the project on hold until you can interview the inventor or another subject-matter expert. After you draft the patent, it will probably be reviewed by a more experienced legal professional and by the client before final changes are put in place. Therefore, you can see the need to have multiple projects in the pipeline.

Patent Prosecution

You can expect to be involved in patent prosecution; that is, you will reply to correspondence from the patent office. You determine whether rejections raised by the patent office are in fact valid. Based on your determination, you either revise the claims in your patent or argue the merits of the patent versus the prior references (prior inventions cited by the patent office).

Writing

Broadly speaking, the work calls upon the same kinds of writing skills, thinking skills, and people skills as technical writing. However, the writing itself is different. There are a host of legal requirements, both formal (things you must do in drafting a patent) and prudent (things that are not legally mandatory, but that make for a better, stronger patent application). You can expect to constantly encounter new technologies, and you will be called upon to grasp the essence of those technologies quickly.

Particularly challenging is the need to write more generally. As a technical writer, filling in the details was often crucial to clearly conveying an understanding of a technology. With patents, the goal is to define the invention clearly, but at the same time not to narrow the invention too much. The ideal patent "claims" the invention as broadly as possible. (The objective is to exclude competitors from gaining patents on inventions that are essentially or substantially the same, with only minor differences.)

Patent Examiner: A Related Path

The patent examiner’s job is to review patent applications and determine whether the applications meet the criteria for patentability (such as the invention being novel and not obvious). Patent examiners work for USPTO, which provides free training, so the job can provide the security typically associated with government employment. Moreover, by working at USPTO, you can automatically be licensed as a patent agent without taking the licensing exam. Some law firms may welcome your expertise, because you have worked "inside the system" and understand how USPTO operates.


Legal Notices

At the time of Internet publication of this article (January 13, 2008), Steven Oppenheimer was a patent agent at a boutique law firm specializing in intellectual property. Mr. Oppenheimer specializes in electronics, software, mechanical, and business method patents. He may be reached at email hidden; JavaScript is required.

Notice is served that while Mr. Oppenheimer is employed as a patent agent at a law firm, and while he maintained a Web site for his (currently dormant) technical writing services, doing business as “Oppenheimer Communications” where this article was first published, there is no association between Oppenheimer Communications and the law firm. Nor is there any association between Oppenheimer Patents and the law firm. Further, the law firm is not responsible for the content of this article, and does not endorse any of the contents of this article.

This article is Copyright © 2008-2013 Steven C. Oppenheimer. All rights reserved. This article may not be reproduced or redistributed without the express written permission of the author.

EmailPrintFriendlyTwitterFacebookLinkedInPinterestWordPressAmazon Wish ListTumblrTechnorati FavoritesShare

STC Washington D.C. – Baltimore Chapter Volunteers Help WAMU Public Radio Raise Precious Funds

This blog post is republished with permission from the author, our own Ugur Akinci. Read the original post on his blog Technical Communication Center - Technical Writing & Communication Tips, Tutorials, and Trends at http://www.technicalcommunicationcenter.com/2013/02/21/stc-washington-d-c-baltimore-chapter-volunteers-help-wamu-raise-precious-funds/

Yesterday [February 20, 2013] evening five volunteers from STC Washington DC – Baltimore chapter (STC WDC-MB) visited WAMU’s studios in Washington D.C. to help with NPR (National Public Radio)‘s annual membership drive. Yours truly was also there and we had a great time while helping one of the premiere public radio stations in the United States.

WAMU’s Volunteer Coordinator Anthony Washington as well as all the other staff did a great job welcoming us with open arms, answering all our questions, and supporting us in every way. The station also did not forget to serve delicious hot food and beverages during the two and a half hours we were there answering the phones.

WAMU

The STCWDC volunteers were:

  • Muniza Arifin — STCWDC President
  • Michelle DiPenti — STCWDC Member
  • Ann Ray — STCWDC First Vice President, Events Committee Manager, Society Liaison Officer
  • Viqui Dill — STCWDC Director-at-Large, Social Media Manager
  • Ugur Akinci — STCWDC Director-at-Large, Membership Manager

Here are some snapshots from yesterday’s volunteer event:

photo of volunteers in the phone room

(L to R) Michelle, Ann, Ugur, Viqui, Muniza. Happy to serve!

photo of Muniza and WAMU coordinator

Anthony Washington, the responsive, gentle, very informed Volunteer Coordinator for WAMU — the best such coordinator any organization can hope to have. Good job Anthony!

Photo of fiave chapter volunteers at WAMU

And this is our fashion statement of the day… What do you think about our t-shirts? I think they rock!

Thank you Muniza. Thank you Michelle. Thank you Ann. Thank you Viqui. 

I hope more of you will join us in our next event. Not a member yet? No sweat. Click here to become an STC member and make sure to select our Washington, DC – Metro Baltimore Chapter as your local chapter.

View all the photos on our Flickr account.

EmailPrintFriendlyTwitterFacebookLinkedInPinterestWordPressAmazon Wish ListTumblrTechnorati FavoritesShare